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Returns & Cancelations

3pharmacy gives you the option to cancel your order or return products purchased from our online store, according to the law and without unnecessary procedures. Please, before returning a product, read the following information and contact us at 2104296548, so that we can guide you through the return process, as the case may be.

Cancellation to execute an order

The customer reserves the right to cancel his order at no charge, as long as the goods have not been shipped. The cancellation option does not apply to products that have been produced to your specifications, or upon special order.

Product return as you change your mind

In case you change your mind about the products you have chosen and in the end you do not need it, you have the right to return the products you bought within 14 days with a full refund of the amount you paid. You can return your purchases for any reason, even if you just changed your mind.

The withdrawal period ends 14 days after the date of receipt of the products. However, if the end of the withdrawal period coincides with a holiday, the deadline is extended until the next working day.

The products are accepted for return when they are in their original condition and in their factory packaging. Excluded from the withdrawal are cases where the products have been produced to your specifications, or upon special order, as well as products that are not suitable for return for health reasons if they have been unsealed after delivery.

The consumer is responsible for any reduction in the value of the goods, only as a result of the management of the goods, other than that which is necessary to determine the nature, characteristics and operation of the goods.

The return request must be made in writing, filling in the relevant form, according to section b 'of the annex of Law 2251/94, which you must send to to receive the relevant confirmation of receipt.

The return must be accompanied by the original purchase receipt (retail receipt or invoice) and the product must be unused, in excellent condition, exactly as it was before the sale, with the packaging intact as well as all its contents, as well as any gift that may have been included in it.

3pharmacy must refund your money within 14 days of receiving the cancellation request. However, it may be delayed to get your money back if we do not receive the products or receipt for their return.

Refunds will include shipping costs you paid when you made your purchase, unless you requested a non-standard delivery (such as urgent delivery).

Product return due to incorrect order execution

In case the product you received is different from the one you ordered, then 3pharmacy will make sure to cover you as soon as possible with the right kind. In case this is not available, the amount you paid will be credited immediately. The additional shipping costs in this case are borne by 3pharmacy .

Return of a defective product, due to a manufacturing error, during the first days of use (DOA - Dead on arrival)

If the product is covered by a DOA policy from its manufacturer and during the first days of use a manufacturing error is observed and the respective conditions are met, you can return it, in its original packaging, accompanied by the purchase document. The 3pharmacy in turn will return it to the manufacturer to determine there is a malfunction.

Upon receipt of DOA confirmation from the manufacturer, 3pharmacy will promptly replace the product (or credit it, if it is no longer available). Shipping costs, if not covered by the manufacturer, are borne by the customer.

Return of a defective product, which is covered by the factory warranty and is to be repaired

In this case you can send the product to our headquarters for technical inspection and repair. Shipping costs, if not covered by the manufacturer, are borne by the customer.

Need extra help or have questions?

If you have any questions about the return of products, please contact us, daily from Monday to Friday, from 9:00 in the morning until 17:00 in the afternoon, by phone 2104296548 or by e-mail at

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